1 Data We Collect
We gather information you provide when creating an account, making purchases, or reaching out to support.
🎮 Account Details
Username, email address, password, and your gaming preferences to tailor your experience.
💳 Payment Details
Billing address and payment method data (processed securely by our payment partners).
📱 Device Information
Device type, operating system, browser type, and IP address to improve security and optimise the platform.
📊 Usage Insights
Games viewed, purchases completed, and site interactions to enhance our recommendations and services.
2 How We Use Your Data
We use collected information to operate, support, and improve our gaming platform:
• Process orders and deliver digital content
• Offer customer support and technical help
• Notify you about account updates and order status
• Suggest games based on your interests
• Identify and prevent fraudulent or unauthorised activity
• Comply with legal requirements and enforce our policies
3 Disclosure of Information
We do not sell, trade, or otherwise share your personal details except under these circumstances:
• Service Partners: Trusted entities that assist us in delivering our services (payment processors, email providers, analytics)
• Legal Obligations: If compelled by law, court order, or to defend our rights and safety
• Business Transactions: In case of mergers, acquisitions, or asset transfers
• Your Consent: When you agree to share your information explicitly
4 Data Security Measures
We implement industry-standard safeguards to protect your personal data:
• SSL/TLS encryption for data in transit
• Secure servers with routine security assessments
• Access controls and strong authentication processes
• Regular software updates and security patches
• Staff trained in data protection best practices
5 Your Rights Under GDPR
In accordance with GDPR and UK data protection laws, you possess the following rights:
📋 Access
Request a copy of the personal data we hold about you.
✏️ Correction
Request updates to any inaccurate or incomplete personal data.
🗑️ Deletion
Request removal of your personal data (subject to certain legal conditions).
⏸️ Restrict Processing
Ask for a limit on how your personal data is used.
📤 Data Portability
Request transfer of your personal data to another service provider.
🚫 Objection
Object to the processing of your data for direct marketing.
6 Data Retention
We store your personal information only as long as necessary for the purposes described:
• Account data: While your account is active and for up to 3 years after closure
• Purchase history: Retained for 7 years for legal and tax compliance
• Support interactions: Kept for 2 years after resolution
• Marketing preferences: Until you opt out or request deletion
7 Protecting Children's Data
Our services are not intended for individuals under 16. We do not knowingly collect personal data from children under 16. If we discover such data has been collected, we will promptly delete it.
8 International Data Transfers
Your data may be processed or stored outside the UK/EEA. We ensure appropriate safeguards, such as standard contractual clauses or adequacy decisions, to protect your information during these transfers.
9 Changes to This Policy
We may update this Privacy Statement occasionally. When significant changes occur, we will post a notice on our site and update the "Last Updated" date. Continued use of our services after changes implies acceptance of the revised policy.
10 How to Contact Us
For questions about this Privacy Statement or to exercise your rights, please reach out:
Email:[email protected]Address: Gunwharf Quays, 3 Maritime Blvd, Portsmouth PO1 3TZ
Phone:+44 23 9282 3600Data Protection Officer:[email protected]